SHOPPING?

PLEASE NOTE: This website is a demonstration only website for the Specialty Toys Network program. The products shown are for training and demonstation purposes only. You may place a test order, but it will not be processed.

If you are a retailer or manufacturer looking for a new website, please contact us at 503-434-9706 or  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Return/Exchange Policy

PLEASE NOTE: If you placed an order on the "Out of the World Toys" demo website, you have placed a TEST ORDER on the Specialty Toys Network demonstration website.

NO ORDERS WILL BE PROCESSED!

This website is a demonstration website for the Specialty Toys Network program.


 

The following policies are typical Return/Exchange Policies for online stores.

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:

  • Any toy item in its original condition

We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we issue an electronic Gift Certificate.

How to Return or Exchange an Item

Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.

Send Your Return/Exchange to Our Warehouse

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to the address listed below.

  3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll send you confirmation via e-mail.

  5. We'll process your return/exchange within 7-10 days after receipt of your package.

  6. For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.

  7. Please allow two billing cycles for the credit to appear on your credit card statement.

  8. Is the item you want to return a gift? Indicate that you want to receive an e-mail gift certificate valid for the item's amount and note your e-mail address on the pack slip.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

Damaged / Incorrect Items

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges). 

Collectibles Return Policy

You are welcome to return an order to us for a refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.

For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site.

Inventory Labels

Collectors sometimes call or e-mail us to ask about the inventory labels used on some products. If the label is stuck to the plastic window on the product box, it should come off easily without leaving a stain. Slowly peel the label diagonally from corner to corner. If the entire label doesn't come off, we suggest applying isopropyl alcohol (or a product called Goo Gone).

Special Return Instructions for Oversized Items

Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.

 

Buy Online, Pickup Locally

Buy Online, Pickup Locally

Live close by? Save on shipping and pick up your online order in store for free!   Click for details >>
 

Birthday Club

Kid's Birthday Club

We want to help you celebrate! Sign up for our Birthday Club and get  a special treat!    Click for details  >>
 

Free Gift Wrapping

Free Gift Wrapping

Ordering a gift? We can gift wrap that for you, for FREE, for any occasion!    Click for details  >>
 

Staff Favorites

Staff Favorites

Check out our Staff’s favorite toys, games, and other knick-knacks!    Click for details  >>